Effective Date: July 9, 2025
Last Updated: July 9, 2025

At Cable Channel Shop LTD, we value customer satisfaction and aim to provide a smooth and transparent return and refund process. This Return and Refund Policy applies to all purchases made through our website: https://cablechannelshop.com.

1. Returns Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • It must be in the original packaging with all accessories and manuals included.
  • The return request must be submitted within 14 days of receiving your order.

Please note that certain items such as perishable goods, digital downloads, or custom-made products cannot be returned.

2. How to Request a Return

To initiate a return, please contact our customer service team at info@cablechannelshop.com with the following information:

  • Order number
  • Full name
  • Reason for the return
  • Photos of the item, if applicable

We will respond within 2 business days with further instructions.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

  • The refund will be issued to your original method of payment
  • It may take 5–10 business days for the amount to reflect in your account, depending on your payment provider

Shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at info@cablechannelshop.com with your order details.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • First check your bank account again
  • Then contact your credit card company or payment provider
  • If you’ve done all of this and still have not received your refund, please contact us at info@cablechannelshop.com

6. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item, unless otherwise instructed by our support team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Cable Channel Shop LTD
Email: info@cablechannelshop.com
Website: https://cablechannelshop.com